Introduction
At Crafty Duniya, we are committed to providing high-quality wooden handicrafts and ensuring our customers are satisfied with their purchases. This Return and Refund Policy outlines the conditions and procedures for returning products and obtaining refunds.
2. Return Eligibility
You may return products purchased from our website under the following conditions:
Defective or Damaged Items: If you receive a product that is defective, damaged, or not as described, you are eligible for a return.
Incorrect Items: If we send you an incorrect item that does not match your order, you can return it for a replacement or refund.
3. Return Procedure
To initiate a return, please follow these steps:
1.Contact Us: Email us at care@ebouto.com or call +91-9112345671 within 7 days of receiving your order to request a return. Please include your order number, a description of the issue, and any supporting photos of the defective or damaged item.
2. Return Authorization: We will review your request and provide you with a Return Authorization Number (RAN) and return instructions. 3. Return Shipping:Package the item securely in its original packaging and take a photo. Clearly write the RAN on the outside of the package. You are responsible for return shipping costs unless the return is due to our error. When you will give to pickup boy ask him to check the products and take his
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
4. Inspection and Processing
Once we receive the returned item, we will inspect it to verify the issue. If the return is approved, we will process your refund or replacement as requested.
Refunds will be issued under the following conditions:
Defective or Damaged Items: If the item is defective or damaged, we will provide a full refund, including any original shipping costs.
Incorrect Items: If you receive an incorrect item, we will provide a full refund, including any original shipping costs, or offer a replacement at no additional charge.
4.2 Refund Processing
Processing Time: Refunds will be processed within 7-15 business days after we receive and inspect the returned item.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
5. Non-Returnable Items
Certain items may not be eligible for return or refund, including:
Custom or Personalized Products: Products that have been customized or personalized to your specifications are not eligible for return or refund unless they are defective or damaged.
Final Sale Items: Products marked as “Final Sale” or similar are not eligible for return or refund.
Contact US:
Phone: +91 9112345671
Email: support@ebouto.com,
Email: boutoindia@gmail.com
Email: contact@makoexports.com